1. How to Find Something
2. How to Buy
3. Problems Ordering
4. Shipping
5. Limited Quantities
6. Privacy Policy

info@foodlocker.com

How to Find Something
From the home page of the store, there are several ways to find what you want. On the menu on the left hand side are links to find food by type, to find food by region or state, or to find food by brand name. The store is also searchable. You can either use the 'Search' bar on the Home Page or click on the 'Search' button on the Menu Table on the left.

How to Buy
Buying from foodlocker.com is easy and secure. You don't have to fill out a registration form or download software to shop here. When you place an order, you can feel confident that your credit card information is protected by our secure server.

For every in-stock item, there will be a series of 'Add to Shopping Cart' buttons. These buttons add the item to your shopping cart based upon the method of delivery you prefer (ground, second day, or next day service). Putting something in your shopping cart does not commit you to buy it. After you put something in your shopping cart, you can choose to place the order immediately, or continue shopping. You can put as many items as you want in your shopping cart.

When you're finished and want to place the order, you can get back to your shopping cart by clicking on the 'What's in my Shopping Cart?' button.

Problems Ordering?
If you click on the 'Add to Shopping Cart' button and get no response, it is probably because you cannot connect securely to our server. As a test, try going to https://www.microsoft.com. If you cannot connect securely to Microsoft either, then you have a very old browser (which should be upgraded) or you are behind a corporate firewall that will not permit a secure connection. If the latter is the case, please ask your network administrator to fix the problem, or consider placing your order from home.

Guarantee and Returns
foodlocker.com guarantees that you will be 100% satisfied with your order. If you are not satisfied for any reason, please contact our Customer Service department at info@foodlocker.com so that we may attempt to remedy the situation.

All unopened, non-perishable products may be returned within 30 days for a full refund. However, please do not return any product without first obtaining a Return Merchandise Authorization (RMA) Number, which may be obtained by contacting Customer Service at info@foodlocker.com. Credit for the full purchase price of any item so returned will be issued to the purchasing credit card.

Shipping costs will be refunded only in the event of an error on the part of foodlocker.com or damage caused by the freight carrier. Only items that were purchased from foodlocker.com will be accepted as returned merchandise.

Shipping
Items are primarily shipped via UPS, DHL, or FedEx, but may also be shipped via U.S. Postal Service or Airborne Express. For some items, you may be able to select the shipping option you prefer (ground, two day, overnight). This is accomplished by clicking on the 'Add to Shopping Cart' button which indicates the price of the product inclusive of shipping per the schedule you desire. Our pricing is designed this way so that there is no confusion or surprise when the final tally is calculated for your Shopping Cart at the time the transaction is complete and you are ready to place your order. This mechanism also allows multiple products from several vendors to be shipped each according to your wishes. Other than for certain perishable items, you never have to pay to ship anything faster, and therefore more expensively, than you wish.

Shipping options may be limited for specific products or vendors. Some products require specific shipping schedules due to the perishable nature of the goods themselves. When your shipping options are restricted, you will find that there are fewer 'Add to Shopping Cart' buttons available. Please note that all perishable items must be shipped per the schedule required by the vendor.

Orders may only be shipped to a deliverable street address - no P.O. Boxes. Orders to Alaska, Hawaii, or Puerto Rico may incur additional shipping charges. Delivery requests for weekends or holidays will also incur additional shipping charges (if such delivery service is available for that product)

Presently, foodlocker.com can only fill orders within the United States of America. We look forward to filling international orders in the future.

Limited Quantities
Many of our vendors are small businesses and restaurateurs. In addition to issues regarding perishability, the nature of their operations often results in limited availability of the goods they offer. Some of the manufacturers of prepared foods base production estimates on demand generated by their local or regional markets. This circumstance may also result in periodic shortages of goods, particularly during the peak of certain holiday seasons.

Be assured that, whenever we become aware of a limitation in quantity or unavailability of products, we will post a notice alongside the information pertaining to that product. Likewise, if excessive demand is slowing the vendor's ability to fulfill orders in timely fashion, we will also post a notice indicating our estimate of the length of the delay.

We will always go out of our way to apprise you of any changing circumstances as we become aware of them. Please let us know if we can do more to eliminate any inconvenience you find in shopping on foodlocker.com.

Privacy Policy
foodlocker.com uses customer information only for order fulfillment and direct contact with our customers. We will not sell or knowingly disclose your email address or other personal information without your prior permission to do so. Depending upon the degree of such permission we may, on occasion, contact you with news of special offers, new products, or items of related interest. We will always remove your name and other information from our contact lists should you so request. Please inform us if you have reason to believe that your privacy in not being adequately maintained through some act or omission of ours.